How can I return the item received from OnlySSD.com?
If you want to return a item on OnlySSD.com, create a return request online. You can return the item bought on OnlySSD.com within 7-days of delivery.
Please follow these steps:

  • Login to your OnlySSD Account and go to MY ORDERS section.
  • Select the item you wish to replace and click on the Return/Replace link against the order.
  • Choose return option and fill in the required details.
  • Once the return request is created, we will ensure that the return is processed.

 

What if OnlySSD.com’s courier partner doesn’t serve my location?
In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the item via any other courier. We will refund the full courier amount in OnlySSD cash up to Rs. 150

 

I bought an item but it does not fit my Laptop/ Desktop, can I get it replaced?
Absolutely! You can get the exchanged within 30 days of the receipt of your item. You can submit replacement request online through Contact Us form. We will get the item replaced.

 

If I receive a physically damaged item, can I get it replaced?
Delivery is usually safe, but, if you receive a faulty item, you can return/replace it by creating a return request online. You can return the item bought on OnlySSD.com within 3 days of delivery. To avoid any hassle, go through the following steps:

  • Log in to your OnlySSD.com Account and go to MY ORDERS section
  • Select the item you wish to replace and click on the Return/Replace link against the order.
  • Choose return option and fill in the required details.
  • Once the return request is created, we will ensure that the return is processed

 

If I receive a wrong item, can I get it replaced?
We take utmost care to ensure customer satisfaction. You can submit replacement request online through Contact Us form. We will get the item replaced.

 

What do I do if item received is different from the description on OnlySSD.com?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive an item different from the description, you can submit replacement request online through Contact Us form. We will get the item replaced.

 

What is identified as faulty item?
When the delivered item has a physical damage, is defective or is not working as per the description given on the website, the item can be returned as a faulty item. The faulty item will be collected from your location within 4 working days. Post receiving the item and inspecting it we shall initiate sending you the new item.

 

When are returns not possible?
There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer’s warranty
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories

 

I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

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